Branding and Visibility Campaign for Uncover Skincare
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Summary
Led a comprehensive branding and visibility campaign for Uncover Skincare, focusing on market penetration and brand recognition.
RITA AYUBA
Sales Professional
Lagos, NG.About
Highly motivated Sales professional with experience driving client engagement and operational efficiency across diverse industries. Proven ability to build robust customer relationships, streamline sales processes, and coordinate complex digital business operations in fast-paced, remote environments. Adept at leveraging CRM tools and digital communication platforms to foster business growth, enhance customer satisfaction, and identify new market opportunities.
Work
HVA
|Customer Experience & Digital Support
Remote, GMT+1, Nigeria
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Summary
Provided comprehensive customer experience and digital marketing support, optimizing content strategies, coordinating virtual teams, and enhancing brand visibility for clients.
Highlights
Contributed to the development and execution of LinkedIn content strategies and digital marketing campaigns, increasing online engagement by 20% across target audiences.
Streamlined virtual team workflows and meticulously tracked project progress using Trello, ensuring 100% on-time task completion for key digital initiatives.
Organized and maintained comprehensive content calendars and optimized workflow processes, improving content delivery efficiency by 15%.
Assisted in the strategic planning and execution of branding and visibility campaigns, enhancing market reach and brand recognition across digital platforms.
Led virtual team meetings and facilitated task coordination for digital projects, ensuring cohesive team efforts and accountability for project milestones.
Monitored and reported on project progress, proactively identifying and mitigating risks to ensure consistent on-time task completion and project success.
Bway Shipping Company
|Customer Service Assistant
Lagos, Nigeria
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Summary
Managed comprehensive customer support operations, resolving shipping inquiries and fostering client relationships to enhance service delivery and retention for a logistics firm.
Highlights
Provided prompt and accurate support to customers, efficiently resolving an average of 30+ daily shipping inquiries and tracking issues to enhance service delivery and customer satisfaction.
Accurately managed and updated a database of 500+ customer records and shipment details, improving data integrity and operational efficiency by 15%.
Successfully resolved 90%+ of delivery discrepancies and complex service issues, ensuring high levels of customer satisfaction and minimizing service disruptions.
Cultivated positive customer relationships through proactive follow-ups and personalized engagement, contributing to a 10% increase in customer loyalty and repeat business.
YB Spa
|Front Desk Officer
Lagos, Nigeria
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Summary
Oversaw front desk operations and client relations, enhancing service promotion and customer satisfaction within a luxury spa environment.
Highlights
Efficiently managed an average of 20+ daily client bookings, walk-in inquiries, and complex service scheduling, optimizing operational flow and reducing wait times by 10%.
Actively promoted a range of spa services and guided 50+ clients weekly in service selection, contributing to a 15% uplift in upselling and overall service revenue.
Resolved 95% of customer complaints promptly and professionally, maintaining high levels of client satisfaction and fostering a positive brand reputation.
Managed and updated confidential client records and executed daily administrative tasks, ensuring seamless front desk operations and data accuracy.
Education
Federal University Otuoke
Otuoke, Bayelsa, Nigeria
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BSc
Business Administration
Languages
English
Native
Certificates
Notion for Customer Support
Issued By
Coursera
Virtual Assistant Training
Issued By
HVA
Skills
Sales & Business Development
Sales Support, Lead Generation, Client Engagement, Customer Relationship Management, Market Research, Prospecting, Business Growth Strategy, Opportunity Identification.
Customer & Client Relations
Client Communication, Negotiation, Customer Satisfaction, Relationship Management, Issue Resolution, Customer Retention.
Digital Marketing & Operations
Digital Marketing, Branding Campaigns, Content Creation, LinkedIn Outreach, Digital Communication Tools, Workflow Organization, Content Calendars.
Project & Administrative Coordination
Project Coordination, Task Management, Team Collaboration, Calendar Management, Meeting Coordination, Administrative Support, Time Management.
CRM & Digital Tools
Zendesk, Freshdesk, Intercom, Google Workspace, Slack, Zoom, Microsoft Office, Canva, Trello, Notion.